Shipping & Handling

Order processing

Orders are prepared and dispatched within 1–3 business days of being placed, Monday to Friday excluding public holidays. Every piece is checked and wrapped by hand before it leaves us, so an order placed over a weekend or holiday enters preparation on the next business day. You will receive a confirmation email when your order is placed, and a second email with tracking details when it leaves us.

Shipping methods and estimated delivery

Within the United States, standard delivery is estimated at 5–10 business days from dispatch. For international orders, the delivery methods available for your address and their estimated timeframes are shown at checkout before you pay. All delivery times are estimates provided by the carriers; they are calculated from the day of dispatch, not the day the order was placed, and they are not guaranteed.

Shipping rates

Shipping charges are calculated at checkout based on the weight of your order and its destination, and the exact charge for your order is always shown before payment. We do not add handling fees on top of the rate shown at checkout.

Tracking

Every dispatched order is sent with tracking. Your tracking number and a link to follow the parcel are included in your dispatch email. If tracking has not updated for several days, the parcel is usually still moving through the carrier's network — but if you are concerned, write to us and we will look into it with the carrier.

Address accuracy

Please check your shipping address carefully at checkout: you are responsible for the accuracy of the address you give us. We cannot change a delivery address once an order has been dispatched, and parcels returned to us because of an incorrect or incomplete address, or because they could not be delivered, can be re-sent once the return reaches us, with the cost of re-shipping charged before dispatch. To change an address before dispatch, contact us as early as possible at sassyava@outlook.com and we will do our best.

International orders — duties and taxes

For orders delivered outside the United States, customs duties, import taxes and local clearance charges may apply. Unless such charges are expressly stated as included at checkout, they are the responsibility of the recipient and are collected by the carrier or customs authority on or before delivery; they are not included in our product prices or shipping charges. We cannot predict or control these charges, and delays caused by customs clearance are outside our control.

Delays outside our control

Occasionally delivery is delayed by events beyond our reasonable control — severe weather, carrier network disruption, customs holds, or public emergencies. Where we become aware of a significant delay to your order we will contact you; delivery estimates in this policy do not constitute a guarantee, and such delays do not by themselves entitle an order to a refund of shipping charges once the parcel is in transit.

Parcels that arrive damaged

We pack every piece so it can travel safely. If a parcel arrives damaged, please photograph the parcel and the affected item and contact us within 7 days of delivery — replacements and refunds for items damaged in transit are handled under our Refund Policy.